In general, downloading will happen faster when you’re connected to WiFi.Īdditionally, for people without unlimited data plans, depending on your carrier and plan, this can cause higher cell phone bills or reductions in access to data for the duration of your plan period. No, however, we recommend downloading while connected to Wi-Fi only because video files are large and can use a lot of data. Unfortunately, subtitles are not currently supported on downloaded videos.ĭo I need to be connected to Wi-Fi while downloading? Some users don’t want to automatically download every playlisted video to all of their devices, namely because of storage capacity, so we made the download option a choice for each video.Ĭan I download videos with closed captions or subtitles? Why do I have to “Save for Offline” before I can download? Some devices have more storage space than others. Video files can be large and will take up space while saved on your Android/iOS phone or tablet. There is no limit to the number of videos that Gaia allows you to download. Offline download is available to all logged-in Android and iOS users with current subscriptions. Who can use the offline download feature? The only available when using the Android and iOS apps. On which devices can I use the offline download feature? *Please note that by doing this, all of the downloaded content you currently have on your device will be lost. If you have done this, please restart the download process by cancelling in-progress downloads from the Saved for "Offline playlist" screen and then restarting one at a time. A video can sometimes stall if you switch your network preferences from Wi-Fi to cellular or from cellular to Wi-Fi.
If you are trying to download a video and it is going slowly, freezing, or has stopped, then please follow the steps below:Ĭheck that your device isn’t in sleep mode.Ĭheck that your device has a minimum available storage of 1 GB.Įnsure you have an active, stable internet connection.
The episode is freezing and won’t download. Hit edit in the upper right-hand corner, or swipe left on the video you would like to remove.Ĭlick to delete the download or simply remove from playlist. How do I remove videos from my offline playlist? Tap to delete the download or simply remove from playlist. Hit “Edit” in the upper right-hand corner, or swipe left on the video you would like to remove. How can I see what videos are downloaded on my device?Ĭhoose to “See All,” or just what’s already downloaded “On Device.” If you would like to use your cellular data to download, please make sure you update your download settings in phone’s account settings.If you are not on wi-fi, and you chose Wi-Fi as your option, then your title will not download. The first time you download a title, you will have the option to choose to download over wi-fi only or using data.Logging out of the app will clear previous downloads.
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